Job Title: L3 System & Cloud Infrastructure Engineer (Managed NOC)

Job Location: Hinjewadi Phase 1, Pune (WFO)

Experience: 8–12 Years

Shift: 24x7 Rotational Shift (as per NOC coverage model)

Job Description:

Futurism Technologies is looking for a highly skilled and experienced L3
System / Infrastructure / Cloud Engineer to support our Managed NOC operations.

This role is responsible for advanced troubleshooting, incident management,
root cause analysis, and ensuring high availability ofnetwork, server, cloud,
and security infrastructure. The engineer will act as an escalation point for
L1/L2 teams and ensure SLA adherence, operational excellence, and continuous
service improvement.

Key Responsibilities:

• Act as L3 escalation point for major incidents (P1/P2) across
infrastructure and network

• Manage and support physical, virtual, and cloud environments
(Azure/AWS/GCP)

• Troubleshoot network components: firewalls, routers, switches, VPNs,
WAN/ISP connectivity

• Monitor and support servers, storage, authentication systems, and
certificates

• Handle security alerts,



rogue devices, endpoint protection alerts,
vulnerability notifications

• Ensure backup success, failure resolution, and infrastructure health
monitoring

• Drive patch compliance and coordinate vulnerability remediation
activities

• Perform Root Cause Analysis (RCA) for critical and recurring
incidents

• Support end-user/application issues impacting infrastructure
availability (email, VPN, access)

• Work with monitoring tools (ManageEngine/SolarWinds) for proactive
alert handling

• Ensure SLA-based incident response and resolution

• Prepare weekly reports, monthly SLA reports, and audit-ready
documentation

• Recommend and implement continuous improvement initiatives and
automation

Required Qualifications:

• Strong hands-on experience in Infrastructure, Cloud, and NOC Operations

• Expertise in Windows/Linux server administration and virtualization
(VMware/Hyper-V)

• Solid knowledge

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