Key Responsibilities:

* Own and manage CX-related data streams (store, service, digital, sales, and
feedback touchpoints).
* Build dynamic dashboards (Google Data Studio, Power BI, Tableau, etc.) that
present real-time and periodic insights.
* Analyze customer feedback (CSAT, NPS, support tickets, Google reviews) and
identify root causes of satisfaction/dissatisfaction.
* Collaborate with CX leaders, store teams, and product teams to create data
models and impact reports.
* Translate numbers into actionable insights with transparent storytelling,
visuals, and recommendations.
* Drive automation of data collection, processing, and reporting for
scalability.
* Track KPIs like customer retention, resolution time, delivery experience,
and brand sentiment.





Ideal Candidate:

* 2–5 years of experience in data analysis, preferably in a customer-facing
domain (CX, retail, automotive, or tech).
* Strong knowledge of Excel/Sheets, SQL, and at least one dashboard tool
(Google Data Studio, Power BI, or Tableau).
* Experience working with structured and unstructured data from surveys,
CRMs, chats, emails, and social reviews.
* Ability to find trends, correlations, and anomalies and communicate
findings to non-technical teams.
* Strong storytelling skills to turn data into strategy.

📌 Customer Experience Data Analyst (Bengaluru)
🏢 Experience
📍 Bengaluru