Job Description

SAS Cloud Operations Administrator

Job Family: Cloud Platform Administrator
Business Title: SAS Cloud Operations Administrator
As a Cloud Platform Administrator for the SAS Cloud team in SAS’s Cloud and Information Services (CIS) division, you will be responsible for all aspects of our hosted and remote managed SAS application environments. You will work collaboratively with customers, analysts, developers, and implementation team members to deliver world class SAS service.
You will support the team with training, expertise, mentoring, and best practices related to enterprise application technology, architecture, and support. You will work with global R&D;, Product, Technical Support, global PSD/Partners, and CIS teams to drive customer satisfaction and ensure service quality across all our hosted and remote managed customer environments.
You will lead the team in efforts to improve quality, efficiency, and automation around service delivery tasks. A keen eye for continuous improvement and a passion to drive it in all aspects of the job are required.





Primary Responsibilities:
- Deliver excellent customer service using a customer first and continuous improvement mindset.
- Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions.
- Provide support for global PSD/Partner delivered ETL and automations.
- Well versed with SAS 9.4 Grid solution, Scripting & Viya 3.5
- Viya 4 Admin experience.
- SAS Product Hotfix analysis and implementation.
- Manage day-to-day work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency.
- Use IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers.
- Create and maintain service documentation including runbooks, knowledge base articles, and wiki content.
- Configure, manage, monitor, and debug mid-tier software.
- Manage, monit

📌 SAS Administrator (Pune)
🏢 SAS
📍 Pune