SAP CRM Consultant Experience
- 10yrs overall in IT, 4+ years of experience in SAP CRM or Customer Relationship Management solutions.
- Minimum Qualification: BE/B.Tech, MCA, or M.Tech.

Roles & Responsibilities
- Support Product Owners, CRM Capability Experts, and project teams in designing and managing CRM process templates.
- Provide functional support for Sales and Service modules to end users across multiple regions.
- Collaborate with business stakeholders and cross-functional teams during CRM implementation and support activities.
- Create, maintain, and enhance user guides, training materials, and process documentation.
- Conduct end-user training sessions and knowledge transfer activities.
- Participate in various testing phases, including Functional Testing, Regression Testing, User Acceptance Testing (UAT), and Integration Testing.
- Work closely with technical teams to implement business requirements and resolve system issues.
- Assist in gathering, documenting, and validating business and technical requirements.
- Perform solution testing, identify defects,



and track issues through resolution.
- Manage manual and automated data imports into the CRM system.
- Document business processes, workflows, and system interfaces.
- Perform data quality checks and support data governance initiatives.

Must Have
- Bachelor's or Master's degree in Engineering, Computer Applications, or a related field.
- 10yrs overall in IT, 4+ years of experience with SAP CRM or SAP Sales/Service Cloud.
- Experience in CRM implementation projects.
- Experience providing application support for CRM solutions.
- Strong understanding of Sales and Service business processes.
- Excellent presentation and communication skills.
- Experience with Agile methodologies.
- Knowledge of issue tracking tools such as JIRA or similar.
- Robust analytical and problem-solving skills.
- Ability to work effectively in cross-functional and global teams.
- Fluent English communication skills.
- Self-mot

📌 SAP CRM Consultant (Hyderabad)
🏢 Umanist Staffing
📍 Hyderabad