About Us

Exotel is a customer conversation platform that believes in the power of exceptional customer experience. Our omnichannel contact center, Communication API suite, and Conversational AI come together to create a platform that delivers Connected Customer Conversations at unprecedented scale, speed, and ubiquity.

We believe that customer experience is not just a number, but a feeling. That's why we're dedicated to helping businesses engage with their customers with greater trust, personalization, and empathy. With Exotel, you can listen to your customers, remember every conversation, and provide rich insights to create truly meaningful interactions.

Exotel is the emerging market's leading full-stack platform and virtual telecom operator. Our cloud-based product suite drives 70+ million conversations every day for over 7100 businesses across India, Southeast Asia, the Middle East, and Africa. And with our recent license to offer cost-effective end-to-end VoIP telephony services, we're proud to be a 100% compliant cloud calling operator.

About the role





This position entails managing customers post-sales through launch and beyond. You’ll be the single point of contact for all their projects across teams, as well as being an escalation for any support related issues. You’ll require a deep understanding of the platform we run and be able to communicate it effectively. Previous Enterprise Sales/ Technical Account Management or Customer Success/ Consulting experience will help.

What do we look for?
- We’re looking for someone with a good technical knowledge specifically in APIs and integrations.(Mandatory)
- You can get things done without friction, respond quickly when called on, and are super proactive.
- Previous experience in a Software/ Technical account management or a related customer success position (preferably SaaS platform,3-6 yrs)
- You have solid listening and sales skills.
- You pride yourself on establishing long-term relationships with customer

📌 Customer Success Manager (Bengaluru)
🏢 Exotel Techcom
📍 Bengaluru