Description
• Lead and drive inland operations across assigned geography,
ensuring operational excellence, service reliability and cost optimization
while delivering superior customer experience.
• Develop and implement strategies to optimize inland logistics, rail operations
and network performance through continuous process improvement and
data-driven decision making.
• Partner with Customer Service and Commercial teams to understand
customer pain points, improve inland service delivery, reduce customer effort
and proactively minimize operational escalations.
• Drive inland business growth by providing market intelligence, operational insights
and customer-centric logistics solutions in close collaboration with Commercial teams.
• Lead initiatives to maximize equipment utilization by reducing empty repositioning,
identifying cabotage opportunities and improving container turnaround.
• Develop and drive rail network optimization strategies, including block train planning,
FIFO implementation, VDS development and improved rail service reliability.
• Establish operational governance through regular KPI reviews, analytical reporting
and performance dashboards to drive continuous improvement.
• Lead cross-functional projects involving Commercial, Customer Service,
Equipment Management, Procurement, Rail Operators, Terminals and
Global/Regional Operations teams.
• Identify opportunities for digitalisation, automation and standardisation of inland
processes to improve productivity and operational efficiency.
• Represent Hapag-Lloyd at industry forums, customer meetings and strategic
discussions with key inland logistics partners.
• Coach and mentor team members while fostering a culture of ownership,
collaboration, innovation and continuous improvement.
Responsibilities
• Improvement in Inland Operational Performance across assigned corridors.
• Achievement of LAB (Loaded as Booked), OTD (On-Time Delivery) and
Service Reliability targets.
• Reduction in customer escalat