Senior Analyst - Prod Support - IN
Professionals in this job family work on supporting, troubleshooting, deploying and developing application. They work across the complete application stack and are responsible for end-to-end observability, availability, reliability and capacity for the application.

Key Responsibilities and Duties
- They interact with business and external users, application development, Cybersecurity and infrastructure teams to ensure application(s) are delivering intended business demand and expectations.
- The job also requires understanding and execution of DR/HA/Cloud resiliency.
- Professionals in this job family may require to develop tooling to improve efficiency and fix & enhance applications.

Educational Requirements
- University (Degree) Preferred

Work Experience
- No Experience Required

Physical Requirements
- Physical Requirements: Sedentary Work

Career Level
5IC

We are seeking a skilled Production Support Analyst to monitor, maintain, and enhance multiple integrated applications within our technology ecosystem.



This role requires a proactive qualified who can ensure system stability, resolve complex issues across interconnected platforms, and coordinate effectively with cross-functional teams to maintain seamless operations.

Communication with the customers, partners, and the Developer. Updating the Product Backlog regularly for team meetings.

Key Duties and Responsibilities
- 3+ Years of professional experience
- Knowledge across front, middle and back-office solutions
- Knowledge of Eagle suite of products (Accounting, Pricing, Investment Performance and Data Management), Autosys Scheduling
- Good to have AWS knowledge and Datastage
- Monitor and manage multiple integrated applications to ensure optimal performance, availability, and seamless communication across all environments
- Troubleshoot and resolve incidents by analyzing logs, identifying root causes, and implementing fixes to restore normal operations with minimal

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