About Us:

India's premier School Management Software, streamlining administration, learning, and
communication. It features student information management, fee tracking, and assessments.
Connects educators, parents, and students for seamless collaboration and efficient operations.

Job Purpose:

We are seeking a Customer Success Manager who will be responsible for nurturing and growing relationships with our existing clients. The ideal candidate will be proactive, client-focused, and skilled at identifying opportunities for upselling and delivering value.

Roles and Responsibilities:

• Upselling and cross-selling MyClassboard’s products and features
• Driving subscription renewals and managing end-to-end renewal cycles
• Promoting and managing add-ons to increase customer engagement




• Communicating and handling product price revisions with clients
• Building robust relationships with existing clients and acting as their primary point of contact
• Ensuring high levels of customer satisfaction and loyalty
• Working to improve client retention through excellent service and value delivery

Requirements and Qualifications:
✔ relevant experience in a Customer Success Management role
✔ Strong communication and relationship management skills
✔ Experience in SaaS and/or EdTech domain is a big plus
✔ Ability to identify growth opportunities within existing accounts

📌 Customer Success Manager (Delhi)
🏢 MCB
📍 Delhi