Job Purpose
"This position is open with Bajaj finance limited"
Managing the collections unit in a particular area and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guidelinesDuties and Responsibilities
1. Portfolio Management
• Analyses trend of incremental portfolios
• Chalks out loss projection based on the portfolio
2. Case Management
• Works out changes in allocation patterns along with Area/Cluster Managers - tracks impact on collection efficiency
• Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays
• Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team




• Examines and approves settlement requests, taking inputs from manager and others where needed; Gets necessary approvals; Plans with manager on steps to reduce delay for exceptional approvals
• Analyses the defensibility of legal cases, gets relevant data and documents compiled and shares in the system to initiate legal proceedings; Executes summons / warrants - ensures timely support from the Legal team
• Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.)
• Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant FinnOne approvals are obtained
3. Planning, Budgeting, Monitoring
• Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency e

📌 Unit Manager (Chennai)
🏢 Bajaj Finance
📍 Chennai