Company Description

?? We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way We build products, services, and experiences that inspire, excite, and delight. We work at scale—across all devices and digital mediums, and our people exist everywhere in the world (18,500+ experts across 40 countries, to be exact). Our work culture is energetic and non-hierarchical. We're looking for great new colleagues. That's where you come in

Job Description

REQUIREMENTS:
- Total experience 6+ years
- Hands-on experience providing L1/L1.5 functional support for Workday HCM.
- Strong functional knowledge of Workday HCM modules, including Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes (BPs), and Reporting.
- Experience troubleshooting Workday user issues, inbound EIBs, security access, business process issues, reporting, and data-related incidents.
- Hands-on experience in Workday HCM configuration, maintenance, and production support.
- Experience collaborating with HR, business stakeholders,



and IT teams to understand and resolve functional issues.
- Knowledge of Workday security roles, business process configuration, and reporting.
- Familiarity with ITSM processes, including Incident, Problem, Change, and Service Request Management.
- Experience creating and maintaining functional documentation, user guides, knowledge articles, and support documentation.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and stakeholder management skills with the ability to explain technical concepts to non-technical users.
- Experience working in Agile delivery environments.
- Ability to manage multiple priorities in a fast-paced support environment.
- Workday certification is preferred.
- Willingness to work in the 2:00 PM – 11:00 PM IST shift to support US business hours.

RESPONSIBILITIES:
- Provide L1 functional support for Workday HCM applications, ensuring timely resolution of user

📌 Associate Staff Engineer, Workday HCM Functional Consultant –Support (India)
🏢 Nagarro
📍 India