Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, Current Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And,



over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.

Job Description

Impact you can create
At Freshworks, our Go-To-Market (GTM) strategies move at lightning speed. In this role, you won't just support existing sales infrastructures; you will act as the strategic architect of our operational velocity. By leading our Sales Operations Process & Program Excellence initiatives, you will:
- Accelerate Revenue Velocity: Eliminate operational friction across the sales cycle, directly translating to faster deal execution and maximized sales productivity.
- Build an Agile GTM Infrastructure: Leverage your learning agility to quickly adopt and integrate cutting-edge sales technologies, ensuring our commercial teams stay ahead of market trends.
- Drive Cross-Functional Alignment: Act as a critical orchestrator, breaking down silos between Sales Leadership, Marke

📌 Lead - Process and Program Excellence (Sales Operations) (Chennai)
🏢 FreshWorks
📍 Chennai