About this role:
Wells Fargo is seeking a Design Research & Strategy Specialist.

In this role, you will:
- Research and design of the existing mobile and internet channels while following existing branding protocols
- Work with internal teams to implement approved design strategies and research and plan mobile and internet channel creation and expansion
- Research growth opportunities that advance the online customer experience strategy
- Create or collaborate on recent and existing web or multimedia applications
- Ensure consistency throughout the creation of electronic communications and websites by utilizing company brand and quality standards
- Collaborate and consult with other designers and internal groups
- Mentor less experienced individuals

Required Qualifications:
- 2+ years of cloud-based SaaS platforms (e.g., Medallia, Qualtrics) or application design experience used to capture and act on experience data, with proven ability to deliver business-impacting solutions through enterprise platforms
- Support Platform,



Operations and Configuration Leads for onboarding surveys
- Configuring surveys, building the dashboards and launching the surveys
- Understanding and Application of AI Tools: Ability to leverage AI platforms (e.g., Microsoft Copilot, GitHub Copilot, Tachyon, Agentspace) for routine tasks such as summarizing information, drafting content, and analyzing data, while maintaining human oversight.
- Critical Thinking: Ability to interpret AI outputs, validate insights, and make informed business decisions.
- Supporting the day-to-day activities of Survey Operations to close the tickets, incidents and control governance

Desired Qualifications:
- Responsible AI Use: Awareness of ethical considerations, data privacy, and compliance when using AI solutions.
- Adaptability and Continuous Learning: Commitment to upskilling and staying current with emerging technologies.
- Supports CX Strategy & Operational Leads and Configuration Leads to ensure successful

📌 Design Research (Hyderabad)
🏢 WELLS FARGO BANK
📍 Hyderabad