Description
Job Title: Lead - Fraud Prevention & Intelligence
Department: Fraud Prevention & Intelligence Division
Direct Supervisor: Manager, Fraud Prevention & Intelligence Division
Job Purpose:
- Monitor and investigate fraud alerts generated by the Enterprise Fraud Management (EFM) system in real time on a 24/7 shift basis, ensuring timely decision-making on suspicious transactions to prevent both current and potential financial losses.
- Support case logging and ensure timely updates in the Fraud Incident Management (FIM) system, and manage end‑to‑end investigations to minimize losses and maximize recoveries.
- Contribute to the preparation and submission of Fraud STRs for regulatory reporting to the Central Bank.

Key Result Areas:
- Monitor and action fraud alerts generated by the Enterprise Fraud Management (EFM) system in real-time, and resolve queued alerts in accordance with defined scope and guidelines.
- Conduct preliminary investigations and take immediate preventive actions upon identifying or suspecting fraud to minimize potential losses (current and future)



to the Bank.
- Liaise with internal teams to initiate preventive measures or recall funds to safeguard the Bank, customers, and third‑party interests.
- Accurately record all actions and decisions in the Intelligent Case Management System (ICMS).
- Ensure comprehensive investigation of alerts, covering all applicable scenarios/ rules through high‑quality, time‑bound reviews.
- Manage and validate fraud incidents reported, investigate them, and initiate immediate risk‑mitigation measures.
- Support case logging and ensure timely updates in the Fraud Incident Management (FIM) system, and manage end‑to‑end investigations to minimize losses and maximize recoveries.
- Gather, document, and securely retain evidence related to investigations in line with FP&I; Division guidelines.
- Manage payment screening and independently take decisions to allow, hold, or stop suspected/ actual fraudulent payments wit

📌 Lead - Fraud Prevention & Intelligence.CXC-Fraud Prevention & Intelligence Division (Bengaluru)
🏢 Mashreq Bank
📍 Bengaluru