About the Opportunity
Dodo Payments is a global Merchant of Record platform helping SaaS, AI and digital businesses manage payments, subscriptions, tax and compliance in one unified stack. We are product led, engineering heavy and ship quick. Thousands of businesses rely on us for mission critical financial infrastructure.

Role Overview
We are hiring a Customer Success Manager to own a book of our highest value accounts. Eight to twelve merchants, each doing serious volume, most run by technical founders. Your job is to keep them, grow them, and be the one person they trust when it comes to their money. This is not a ticket routing role and it is not a relationship only role. You will go deep on how each merchant’s business works, run a regular cadence with their founders, own the status of every escalation even when another team owns the fix, and push expansion. You carry a revenue number. We are early, so the process you will work with is partly the process you will build. If you need a finished playbook handed to you, this will frustrate you. If you like building the playbook,



this is the best seat in the company.

What You Will Do
- Account Ownership
- Build deep account knowledge for every merchant in your book: business model, revenue model, integration setup, money flow
- Maintain a living account brief covering volume trends, health signals and expansion opportunities
- Know each merchant well enough to answer one question: what would kill this business
- Relationship Cadence
- Run monthly connects with founders and finance leads, leading with volume and payout review every time
- Run quarterly business reviews with top accounts covering performance, roadmap and a concrete growth plan
- Escalation Management
- Be the single point of contact for your merchants. When a payout is delayed or a compliance review hits, you own the communication and the urgency until it is resolved
- Work daily with risk, compliance, finance ops and engineering to get merchants ans

📌 Customer Success Manager (Bengaluru)
🏢 Dodo Payments
📍 Bengaluru