Job Description

Job Purpose:
As an Account Manager, you will work with our clients to drive retention, renewals, adoption, client satisfaction, and growth. This is a client-facing role requiring outstanding relationship management and organizational skills as well as robust technical acumen. You will work with a variety of users within our hotel and hospitality partner’s organizations to achieve successful outcomes throughout the client lifecycle. You will plan and execute strategy for the account - leveraging internal resources to achieve desired outcomes. You will be the primary contact for all things Cendyn to your assigned client portfolio.

Job Responsibilities:
The essential functions include, but are not limited to the following:
- Client Relationship Management:
- Manage a portfolio of accounts, fostering long-term business relationships with clients to support their success and engagement.
- Serve as the primary contact for clients, guiding them from onboarding through renewal and beyond.
- Oversee the delivery of contracted scope of work for assigned accounts,



where appropriate.
- Client Engagement & Strategy:
- Implement proactive client engagement strategies to drive product adoption, renewals, and revenue growth.
- Develop and maintain Account Plans for each client to ensure proactive management and alignment with company goals.
- Demonstrate thought leadership by combining clients’ business objectives with hospitality strategy to deliver impactful, forward-thinking marketing solutions.
- Client Insights & Performance Indicators Monitoring:
- Track and monitor client KPIs such as platform usage, settings, and sentiment to maintain relationship health.
- Conduct Business Reviews to share insights, set goals, consult on optimal product usage, and plan partnership development.
- Issue Resolution & Advocacy:
- Act as an escalation point to ensure timely and proactive resolution of issues.
- Identify at-risk renewals and implement tailored remediation plans

📌 Internal Application: Account Manager (Hyderabad)
🏢 Cendyn
📍 Hyderabad