Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and excellent perks.

Who We're Looking For
The Customer Service Specialist II is the Syniverse customer point of contact for first level support for all products and services. This position will work with Syniverse customers to assist with troubleshooting and problem resolution. The Customer Service Specialist II will also play an integral part in assisting with various projects, implementations, and additional responsibilities as needed.




This position will also play an integral part in assisting management in identifying trends in issues and identifying opportunities to improve our customer experience.
Analyze customer reported production issues and service request, including inoperability or inaccessibility of a system, module, or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations. Whenever possible, resolve customer requests without additional hand-off (First-touch resolution)-
Some of What You'll Do
Scope of the Role:
- Direct Reports: This is an individual contributor role with no direct reports

Key Responsibilities:
- Analyze customer issues and questions, including inoperability or inaccessibility of a system, module or function. Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations.
- Assist management in identifying trends in issues and identifying opportunities to improve our customer experience.
- Track customer re

📌 Customer Service Specialist II (Hyderabad)
🏢 Syniverse
📍 Hyderabad