Vendor Manager is accountable for the services and products delivered globally by Vendors by implementing the vendor governance framework.

Key responsibilities include:

Pre-Contract
- Collaborate with the team members and Tech Sourcing to ensure the appropriate processes are adopted to select the best vendor along with the right contract structure. Ensure OLA’s and SLA underpinning contracts align with desired service
- Post-Contract

Contract Management
- Ensure an operating rhythm is established with appropriate type of service provided by the vendor to ensure service/products are delivered to expectation. For some vendors this will entail ensuring service reviews and set up and attended by the accurate individuals
- Be the point of escalation within Technology Operations for contractual and / or commercial disputes / Service & Support issues (this excludes day to day incident resolution / management)
- Pro-actively handle contract terminations, closure, transfer and renewals. Vendor manager should demand challenge and perform due diligence prior to closures,



renewal and termination of contracts, this activity should be performed in consultation with any appropriate team members such as the business
- Ensure changes to the contract are coordinated in line with change management processes and update all central repositories
- Control and Governance
- Develop an account plan for each vendor which will drive interaction and effective demand management.
- Ensure vendor database is maintain and up-to-date
- Socialize Vendor Management’s programs and processes to Sourcing, Team members, and Finance,
- Create focused vendor relationship strategies for critical vendors and encourage diversity within our vendor base
- Vendor performance is monitored, reported, tracked & reviewing performance using metrics to measure success according to the contract guidelines and account plans
- Designing and implementing continuous process and quality improvements (driving efficiency a

📌 Vendor Manager (Bengaluru)
🏢 London Stock Exchange Group
📍 Bengaluru