JOB DESCRIPTION
Title: Technical Support SpecialistLocation: Bangalore, India (Hybrid)Industry: Security | Product-Based OrganisationOrganization: Crisis24
Who We Are Looking ForWe are seeking an experienced and driven Technical Support Specialist to join our India team at the earliest opportunity. As a global leader in security and risk management, Crisis24 provides advanced security intelligence and operational support for multinational organizations.In this role, you will be a critical part of our support operations, delivering high-quality technical assistance for our security products and services across global time zones. The ideal candidate will bring a solid technical foundation, excellent communication skills, and the ability to resolve complex issues efficiently.
What You Will Work On• Provide Tier 1 and Tier 2 technical support to global customers via phone, email, and support portals, ensuring timely and effective resolution.• Troubleshoot technical issues related to CRM systems (e.g., Salesforce, Zoho, Zendesk) and ticketing tools (e.g., Jira,



Confluence).• Analyze and interpret logs, XML data, and API responses, and understand basic data synchronization flows to resolve customer issues.• Act as the liaison between customers and internal teams, escalating issues where necessary and following through to resolution.• Accurately document all support interactions and maintain detailed case records in the company’s CRM and knowledge base.• Stay calm and organized during high-volume periods, particularly during global incidents or product updates.• Provide proactive updates to customers, communicate new product features, and contribute to continuous improvement through feedback collection.• Collaborate cross-functionally with Engineering, QA, and Product teams to drive customer-focused solutions.• Participate in user acceptance testing and knowledge documentation for product enhancements.Preferred Shift Schedule• Weekdays (Monday to Friday): Availability bet

📌 Technical Support Specialist (Bengaluru)
🏢 Crisis24
📍 Bengaluru