Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The Chance

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We are proud of:
- The work we do and the innovation we drive
- Our values of share, care and dare
- A workplace culture that fosters creativity, diversity and autonomy
- Our borderless, global framework, which enables seamless collaboration

The Role

As a Oracle Retail Xstore L3 Lead , you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 6-8 Years of experience, a growth mindset and a drive to make a lasting impact.

You will thrive in this role if you are:




- A curious problem solver who challenges the status quo
- A collaborator who values teamwork and knowledge-sharing
- Excited by the intersection of technology, creativity and data
- Experienced in Agile methodologies and consulting (a plus)

Role Responsibilities
- Lead and oversee the resolution of high-priority incidents by performing deep technical analysis, ensuring timely service restoration, and minimizing business impact.
- Manage the full lifecycle of incidents and problem tickets, ensuring proper categorization, prioritization, RCA documentation, and closure in alignment with ITIL practices.
- Coordinate across cross-functional teams (L2, Development, DevOps, QA, PO PPOs and other AMS teams) to drive quicker resolution and prevent recurring issues.
- Perform proactive problem management by identifying trends, defining permanent fixes and supporting continuous improvement initiatives.

📌 XsoreLead (Bengaluru)
🏢 Valtech
📍 Bengaluru