About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Job Title Major Incident Commander (Production Assurance Operations)
Role Summary
The Major Incident Commander (MIC) is an Accountable leader who is responsible for directing the end‑to‑end response to high‑severity, business‑impacting technology incidents. The role owns command, coordination, driving decision‑making,



and executive communication during major incidents, ensuring rapid service restoration, minimal business impact, and disciplined post‑incident learning.
The MIC does not fix systems directly. Instead, they lead through influence, orchestrating cross‑functional technical teams (SRE, Infrastructure, Application, Network, Cloud, Security, Vendors) under intense time pressure while maintaining clear situational awareness and communication.

Key Responsibilities
1. Incident Command & Leadership
- Act as the designated Incident Commander for all declared Major / Severity‑1 / Priority‑1 incidents.
- Rapidly assess impact, scope, and severity; formally declare major incidents and activate response protocols.
- Establish and maintain transparent command structure, roles, and accountability throughout the incident lifecycle.
- Drive incident progression from detection through mitigation, restoration, and closure.

2. Coo

📌 Sr. Manager (Bengaluru)
🏢 Northern Trust
📍 Bengaluru