Production Support (TCP /IP) – Capital Market Domain

Are you curious, motivated, and forward-thinking? At FIS you will have an opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.

What you will be doing

• Investigates known error conditions and follows prescribed error correction procedures.
• Recognizes abnormal processing conditions and determines appropriate actions required to resolve issue(s)



and complete processing.
• Makes use of available documentation to resolve errors.
• Maintains the production scheduling system and recent/improved work procedures.
• Researches and resolves user problems as well as issues and problems with software systems, production processing and production environments.
• When solving a system problem, makes effective use of tools and resources, utilizes manuals, write-ups, and other tools as an aid in solving the problem. Contacts others experienced in area for ideas about problem.
• Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
• Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes.
• Analyzes and implements changes or additions to software systems and production procedures.
• Train

📌 Production Support (Pune)
🏢 FIS Capital Markets
📍 Pune