Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Workplace Experience Assistant Manager
Position Overview
The Workplace Experience Assistant Manager serves as a strategic operational leader, overseeing and elevating workplace services delivery to achieve exceptional occupant and guest experiences. This role combines hands-on operational management with team leadership, ensuring consistent service excellence through detailed oversight, proactive problem-solving, and continuous improvement initiatives.
The position requires a service-minded professional who can balance operational efficiency with the human-centered approach needed to create workplace environments that truly delight users.
Key Responsibilities
Team Leadership & Development
- Lead, mentor, and develop Workplace Experience Enablers, providing coaching, performance feedback, and professional growth opportunities
- Establish transparent performance expectations and conduct regular team assessments aligned with Individual Performance Management criteria
- Foster a culture of service excellence, attention to detail, and continuous learning within the workplace services team
- Coordinate team schedules, workload distribution, and coverage to ensure seamless service delivery across all operating hours
- Support team members in resolving complex occupant requests and challenging operational situations
Operational Excellence Management
- Oversee daily workplace operations to ensure "works every time" reliabil