Accenture is a global qualified services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "In our Service Supply Chain offering, we leverage a combination of proprietary technology and client systems to develop, execute, and deliver BPaaS (business process as a service)
or Managed Service solutions across the service lifecycle: Plan, Deliver, and Recover. In this role, you will partner with business development and act as a Business Subject Matter Expert (SME) to help build resilient solutions that will enhance our clients supply chains and customer experience. The role of the Workforce Management Associate – Intraday exists as a backbone to ensure critical support in achieving process service level metrics. The incumbent is expected to maintain & monitor the agreed service levels. The incumbent is the front-line personnel to base skilling prioritizations on the real-time trends identified ensuring desired service level achieved. In this role, you will contribute to the company vision of being the industry leader through quality, commitment, courtesy and teamwork. You have basic knowledge of call centre telephony system, good knowledge in MS Excel, MS Outlook, MS Teams and data flow
📌 Workforce Services Associate (Kolkata)
🏢 Accenture in India
📍 Kolkata
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