Job Description:
The Specialist I, Renewals plays a critical role in the NextGen Healthcare client journey, ensuring the renewals team can continue to deliver value and business outcomes by specializing in client retention. In collaboration with our sales, partners, client success, and sales operations functions, this role will focus on successfully renewing client subscriptions while providing a seamless experience. This role aims to deliver predictable and productive renewals through a proactive management of the client lifecycle.
- Drive and complete full renewal lifecycle, from opportunity identification to negotiation to close, in assigned territory per ATR Bookings and Gross Revenue Retention targets.
- Carry out win/win negotiation strategies for renewals that maximize contract value while protecting and enhancing client trust, with a preference for timely, multi-year renewals.
- Utilize data to steer impactful discussions with clients.
- Coordinate closely with assigned Account Management to identify opportunities to up-sell/cross-sell into the renewal.




- Develop a deep understanding of the client procurement process.
- Monitor and accurately report on client accounts, renewal pipeline, gross retention, and renewal forecasts on a rolling basis.
- Oversee all assigned client renewals, which includes working directly with internal account/support team members, external clients and partners, to ensure timely and accurate execution of your renewal book of business.
- Partner with channel to provide positive partner experience and promote good relationships.
- Hold meetings with key internal account management to proactively identify any risk to NextGen renewal process and manage the process to pre-emptively mitigate risk.
- Communicate effectively with both technical and non-technical stakeholders, articulating the value that we provide to our clients.
- Collaborate with cross-functional teams to ensure that client needs are met, and issues are resolved.
- Suppor

📌 Specialist I, Renewals (Bengaluru)
🏢 NextGen
📍 Bengaluru