Description
You belong to the top echelon of talent in your field. At one of the world's most iconic financial institutions, where infrastructure is of paramount importance, you can play a pivotal role.
As an Infrastructure Engineer III at JPMorgan Chase within the Infrastructure Platforms team , you utilize robust knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.
Job responsibilities
- Accountable for incident, problem, change management, risk, vendor and client relationship, internal and external communications, service delivery, lifecycle management, and service evolution.
- Execute day-to-day duties of the function and define and drive MIS requirements to support and improve the business processes supported.
- Act as the primary customer interface for day-to-day issues and queries.
- Demonstrate leadership skills and emerging management capability (e.g., Team Leader / SME).
- Coach and mentor less experienced team members and support overall team management responsibilities.
- Develop organizational functional goals, priorities, and service objectives aligned to the overall GT strategy.
- Create original documentation and update existing documentation.
- Act independently and leverage critical thinking.
- Advocate for the customer base when faced with infrastructure or business-critical issues.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate monitoring and capacity analysis and documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies reuse-first, AI-assisted approaches to identify recurring capacity risks and improve remediation workflows, ensuring changes are validated and aligned to resiliency and security expectations.
Required qualifications, capabilities, and skills
- Formal tr