Immediate Hiring – Team Leader (Contact Centre/BPO)

Project: Digital India Call Center (DICC)
Location: Express Corporate Park, Film City, Sector 16A, Noida
Salary: ₹21,000 – ₹23,000 per month

Job Requirements:

- Graduate in any discipline.
- Minimum 4 years of experience in a BPO, Contact Centre, Customer Support, or Technical Helpdesk environment.
- Excellent communication skills in English and Hindi (Read, Write & Speak).
- Proven experience in leading, coaching, and engaging a team.
- Strong leadership, interpersonal, and people management skills.
- Ability to handle escalations and make effective decisions under pressure.
- Target-oriented with a focus on service quality and operational excellence.

Key Responsibilities:

- Manage and lead a team of Customer Service Executives.




- Monitor team performance and ensure achievement of KPIs and SLAs.
- Conduct coaching sessions, feedback, and performance reviews.
- Handle customer and process escalations efficiently.
- Ensure adherence to quality standards and operational processes.
- Prepare daily reports and coordinate with management for smooth operations.

Interested candidates may contact:

+91-XXXXXXXXXX
or
(phone hidden)

Pay: ₹21,000.00 - ₹23,000.00 per month

Benefits:

- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Team Leader/Supervisor (India)
🏢 Patio Digital
📍 India