Role: Customer Care Executive

At Vivika Fashions, we believe customer experience is just as important as the products we create. We are looking for a Customer Care Executive who can build solid relationships with our customers, resolve queries efficiently, and ensure a seamless shopping experience across every touchpoint.

*Key Responsibilities*

- Handle customer inquiries via WhatsApp, Instagram, email, and phone calls.

- Assist customers with product information, sizing guidance, order placement, and styling-related queries.

- Resolve concerns related to orders, deliveries, exchanges, returns, and payments in a timely and professional manner.

- Coordinate with internal teams including operations, dispatch, and production to ensure smooth order fulfillment.

- Maintain accurate records of customer interactions and follow-ups.

- Proactively communicate updates regarding orders and customer requests.

- Gather customer feedback and share insights to improve overall customer experience.

- Collect feedback/photos of products from customers and share with social media team to use it to build brand trust. (post obtaining customers’ permission)

- Represent the brand's voice and values in every customer interaction.

*Requirements*





- Excellent verbal and written communication skills in English and Hindi.

- Prior experience in customer service, customer support, or client relationship management in apparel industry is preferred.

- Strong problem-solving and interpersonal skills.

- Comfortable using WhatsApp Business, Instagram, spreadsheets, and basic computer applications.

- Ability to handle multiple conversations and tasks simultaneously.

- Positive attitude, patience, and customer-first mindset.

- Experience in fashion, retail, or D2C brands will be an added advantage.

*What We're Looking For*

We're looking for someone who genuinely enjoys helping people, communicates with empathy, and can turn customer interactions into long-term relationships. If you're organized, proactive, and passionate about delivering exceptional service, we'd love to hear from you.

*Why Join Vivika Fashions?*

- Work with a growing women's fashion brand.

- Opportunity to contribute directly to customer satisfaction and brand growth.

- Collaborative and fast-paced work environment.

- Learning and growth opportunities within the fashion industry.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Care Executive (CCE) (India)
🏢 Vivika Appaerls
📍 India