Track Manager (Support & Operations) (India)

Track Manager (Support & Operations) (India)

02 Aug
|
HCLTech
|
India

02 Aug

HCLTech

India

Gautam Buddha Nagar, Uttar Pradesh
Job Summary

Job Description – SCCM Engineer (L3.2)

Role Summary

The SCCM L3.2 Engineer is a Principal Engineer/Architect responsible for endpoint management strategy, enterprise architecture, modernization initiatives, cloud transformation, automation frameworks, and global device management governance.

Key Responsibilities

Own enterprise SCCM and Endpoint Management roadmap.
Design large-scale endpoint management solutions.
Lead SCCM-to-Cloud transformation initiatives.
Architect Co-Management and Intune migration strategies.
Design highly available and scalable SCCM environments.
Establish governance, standards, and operational frameworks.
Drive automation and self-healing initiatives.
Lead enterprise-wide patching and compliance programs.
Provide architectural guidance to stakeholders.
Review solution designs and major infrastructure changes.
Drive service improvements and operational excellence.
Work with customer leadership and audit teams on compliance requirements.

Technical Skills

Enterprise Architecture

MECM/SCCM Enterprise Architecture
Endpoint Management Strategy
Cloud Management Gateway (CMG)
Tenant Attach Architecture

Cloud & Contemporary Management

Intune Integration
Co-Management Architecture
Cloud Attach
Windows Autopilot
Azure Services Integration

Automation & DevOps

Advanced PowerShell
Automation Frameworks
API Integrations
Configuration Baselines

Security & Compliance

Zero Trust Endpoint Strategy
Endpoint Security Frameworks
Regulatory Compliance
Vulnerability Management

Databases & Reporting





SQL Server Administration (SCCM Related)
Advanced Reporting
Executive Dashboards
Capacity Planning

Leadership Skills

Solution Architecture
Technical Governance
Vendor Management
Stakeholder Management
Service Transformation

Experience

10+ years of EUC/Endpoint Management experience.
7+ years of SCCM/MECM architecture and administration.
Experience leading SCCM modernization, Co-Management, and Intune migration programs.

Preferred Certifications

Microsoft Certified: Endpoint Administrator Associate (MD-102)
Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft Certified: Enterprise Administrator Expert
ITIL Foundation / ITIL 4
Microsoft Security Certifications

Key Responsibilities
1. Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning
2. Understand client requirements and accountable in ensuring support team is meeting client expectations
3. To lead and mentor the project team and ensure transparent communication of project goals.
4. Brining new ideas and innovation for process development and overall organizational progress.
5. To provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

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📌 Track Manager (Support & Operations) (India)
🏢 HCLTech
📍 India

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