Job Description – Customer Care Executive (Bajaj Workshop, Baddi)

Position: Customer Care Executive

Location: Baddi, Himachal Pradesh

Department: Service / Workshop Operations

Organization: Bajaj Authorized Service Workshop

Job Summary

We are looking for a dynamic and customer-focused Customer Care Executive to join our Bajaj Workshop team at Baddi. The candidate will be responsible for handling customer interactions, service reminders, follow-ups, feedback collection, and ensuring an excellent customer experience throughout the service journey.

Key Responsibilities

* Attend incoming customer calls and address service-related queries professionally.

* Make outbound calls for service reminders, appointment booking, and customer follow-ups.

* Coordinate with service advisors and workshop staff for timely customer updates.

* Handle customer complaints and ensure prompt resolution.

* Collect customer feedback after service and maintain customer satisfaction records.

* Maintain and update customer databases and service records.

* Inform customers about service campaigns, offers, and promotions.

* Ensure timely communication regarding vehicle delivery status and service progress.

* Prepare daily and monthly customer interaction reports.





* Maintain high standards of customer satisfaction and retention.

Required Skills

* Good communication skills in Hindi and English.

* Basic computer knowledge (MS Office, email, CRM/software usage).

* Solid interpersonal and customer handling skills.

* Ability to work under pressure and manage multiple tasks.

* Positive attitude and professional behavior.

Qualifications

* Minimum qualification: Graduate (preferred).

* Freshers with good communication skills can apply.

* Experience in automobile customer service, telecalling, or customer support will be preferred.

Experience

* 0–3 years experience in customer care, telecalling, or automobile service industry.

Salary & Benefits

* Salary: As per experience and industry standards

* Performance incentives

* Career growth opportunities

* Training and development support

How to Apply

Contact: +91-XXXXXXXXXX

Location: Bajaj Workshop, Baddi, Himachal Pradesh

Preferred Candidate Profile:

✔ Experience in automobile dealerships/workshops will be an added advantage

✔ Immediate joining preferred

Pay: ₹10,000.00 - ₹14,000.00 per month

Benefits:

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

📌 Customer Care Executive (India)
🏢 BALRAJ WHEELS
📍 India