Key Responsibilities

- Customer & Recovery Coordination: Handle inbound and outbound calls and emails to address customer queries regarding delivery schedules, product pickups, payment recovery, and account defaults.
- Data & MIS Management: Maintain accurate operational MIS (Management Information Systems) and perform daily data entry tasks using MS Excel.
- Cross-Functional Collaboration: Coordinate seamlessly with internal departments, including the Finance and Operations teams, to streamline workflows.
- Process Documentation: Draft, update, and manage email templates and communication logs related to operational tracking and recovery processes.
- Follow-Ups: Ensure rigorous and timely follow-up with both external customers and internal stakeholders to resolve pending tickets.
- On-Site Operations Support: Assist with day-to-day warehouse operational activities to optimize ground-level efficiency.

Desired Candidate Profile

- Communication:



Good written and verbal communication skills with strong interpersonal abilities.
- Technical Skills: Basic knowledge of MS Excel and productive data entry skills.
- Work Management: Exceptional ability to multitask, manage time effectively, and prioritize urgent tasks.
- Work Environment: Comfortable working directly from warehouse locations.
- Flexibility: Must be flexible to work in rotational shifts and comfortable with regular Saturday and Sunday working (weekly offs will be provided on weekdays)

Experience & Eligibility

- Experience: 0–3 years of relevant experience in Operations, Customer Support, Warehouse Coordination, or Backend Operations. (Freshers with strong communication and Excel skills are welcome to apply!)
- Shift Details: 9-hour operational shift.
- Salary: As per company standards.

Pay: ₹18,000.00 - ₹22,000.00 per month

Work Location: In person

📌 Warehouse Operations Executive (India)
🏢 Rentickle
📍 India