As a Customer Support Executive, you'll address and resolve customer queries, process requests, and maintain accurate records. This role involves direct communication with customers to ensure efficient resolution of their needs.
Key Responsibilities :
- Resolve customer queries via various communication channels (Chat Support, Calling, Email ).
- Process customer requests, including changes to registration, service pauses, and referrals.
- Meet daily performance targets set by the team lead.
- Perform additional tasks as assigned.
Required Skills :
- Clear communication and solid problem-solving abilities.
- Emotional intelligence and professionalism in customer interactions.
- Attention to detail in processing requests.