Key Responsibilities:

- Handle end to end SAP CRM ISU implementation and support activities independently
- Lead requirement gathering business discussions and process design with clients
- Manage key Utility processes like Move in Move out Disconnection Reconnection Contract Order Management Customer Service Front Office MDT
- Prepare high quality Functional Specifications Process Documents and design deliverables
- Troubleshoot issues effectively using strong debugging analysis and root cause methods
- Coordinate with cross functional teams FICA Billing DM IDEX etc
- for seamless integration
- Act as a client facing lead ensuring timely delivery explicit communication and stakeholder alignment

Technical Requirements:

- Minimum 5 years of experience in the SAP CRM ISU landscape covering both implementation and support
- Strong domain understanding of Electricity Gas and Water Utility industries
- Expertise in CRM ISU processes Move in Out Recon Discon Orders Contracts Customer Service MDT




- Hands on in IC WebClient Navigation Bar Profiles Business Role creation and Number Range configuration
- Knowledge of CRM Middleware BDocs replication MDT Product setup and BRF configuration
- Familiarity with major CRM and ISU tables plus ability to draft detailed FS and business documents
- Understanding of integration with SAP Non SAP systems including FICA Billing Device Management IDEX etc

Additional Responsibilities:

- Location of posting Infosys Ltd
- is committed to ensuring you have the best experience throughout your journey with us
- We currently have open positions in a number of locations across India Bangalore Pune Hyderabad Chennai Chandigarh Trivandrum Indore Nagpur Mangalore Noida Bhubaneswar Kolkata Coimbatore Jaipur Hubli Vizag
- While we work in accordance with business requirements we shall strive to offer you the location of your choice where possible

Preferred Skills:

Technology->SAP ISU Billing->SAP IS- Utilities

📌 SAP CRM ISU Consultant (India)
🏢 Infosys
📍 India