Representative responsibilities
- Defining and executing a Support strategy for enterprise, midmarket and small customers
- Triaging helpdesk tickets, organizing resources and address and resolve the tickets; identify and implement opportunities for automation
- Providing email and phone support to customers
- Working with the Development/Engineering team to trace issues and solutions
- Training teams on product and solution functionalities
Requirements & Desired Qualifications
- Hands on familiarity and experience with the various responsibilities stated above
- Hands on the experience with support and troubleshooting functions
- Ability to work with multiple development leads and teams and customers
- Technical experience in software and technology
- 1-5 years of experience
Please send resume to
[email protected]
📌 Customer Success (India)
🏢 Nathan Research
📍 India