Job Description – Customer Support Associate (Finance Process)

Position: Customer Support Associate – Finance Process
Location: Mangalore
Department: Customer Service / Operations
Experience: Freshers & Experienced Candidates Welcome

Job Summary

We are looking for a Customer Support Associate to handle customer queries related to finance services and provide excellent support through calls, emails, and chat. The ideal candidate should possess strong communication skills, problem-solving abilities, and a customer-centric approach.

Key Responsibilities

- Handle inbound and outbound customer interactions professionally.
- Assist customers with finance-related queries, account information, transactions, and service requests.
- Resolve customer concerns promptly while maintaining service quality standards.
- Accurately document customer interactions and update records in the system.
- Follow company policies, compliance requirements, and process guidelines.
- Escalate complex issues to the appropriate teams when necessary.




- Meet individual and team productivity targets.
- Maintain a high level of customer satisfaction and service excellence.

Eligibility Criteria

- PUC / 12th Pass or Any Graduate.
- Freshers can apply.
- Good verbal and written communication skills in English and Hindi.
- Basic computer knowledge and typing skills.
- Strong interpersonal and problem-solving skills.

Preferred Skills

- Customer service orientation.
- Ability to multitask and manage time effectively.
- Attention to detail and accuracy.
- Positive attitude and willingness to learn.

Salary & Benefits

- Salary: As per company standards.
- Training provided
- Good growth opportunities opportunities.
- Opportunities to get experience for freshers

Pay: ₹16,000.00 per month

Benefits:

- Commuter assistance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off

Work Location: In person

📌 Customer support associate -finance process (India)
🏢 Cogent e services
📍 India