We are looking for an experienced Account Manager / Client Success Manager with a strong account farming mindset to manage, retain, and grow existing client accounts.

The ideal candidate will own long-term client relationships, drive customer success and retention, identify upselling and cross-selling opportunities, and expand revenue from existing accounts.

This is primarily an Account Farming & Growth role — not a pure new-business hunting role.

Key Responsibilities

- Own and manage relationships with assigned existing client accounts, acting as their primary point of contact and trusted advisor.
- Develop a deep understanding of clients' businesses, objectives, challenges, and evolving requirements.
- Drive account farming strategies focused on client retention, account growth, and long-term relationship development.
- Identify and convert upselling and cross-selling opportunities within existing accounts.
- Carry and achieve account-level revenue growth, retention, and expansion targets.
- Proactively identify churn risks and develop strategies to improve client satisfaction and retention.
- Conduct regular client reviews and Quarterly Business Reviews (QBRs) to demonstrate value, review performance, and identify growth opportunities.
- Ensure smooth onboarding, service implementation, and ongoing client success.
- Work closely with delivery, engineering, project management, sales, and business teams to ensure successful service delivery.
- Manage client escalations, coordinate resolutions, and maintain client confidence during challenging situations.
- Identify whitespace opportunities within accounts and position relevant services or solutions based on client needs.
- Track account health, customer satisfaction, retention, revenue growth, and engagement metrics.




- Develop strategic account plans to maximize the long-term value of assigned accounts.

Must-Have Experience

- 5+ years of relevant experience in Account Management, Client Success, Customer Success, or Key Account Management, preferably within IT Services, Technology Consulting, SaaS, or related technology environments.
- Solid hands-on experience in Account Farming / Existing Account Management.
- Proven experience in upselling and cross-selling services or solutions to existing clients.
- Demonstrated ownership of client retention and account growth.
- Experience carrying or contributing to revenue targets from existing accounts.
- Strong client relationship and senior stakeholder management skills.
- Ability to identify client needs and translate them into expansion opportunities.
- Experience collaborating with delivery and technical teams to manage client expectations and resolve escalations.
- Excellent communication, presentation, negotiation, and relationship-building skills.

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Benefits:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Application Question(s):

- What is your current CTC?
- What is your expected CTC?
- Years of experience in managing service delivery projects and building long-term, consultative relationships with clients.
- Do you have a account farming mindset to manage, retain, and grow existing client accounts?
- Roughly what percentage of your work is managing and growing existing accounts versus acquiring new clients?
- Years of experience with service management platforms (e.g., ServiceNow, Jira) and CRM tools (e.g., Salesforce, HubSpot).

Experience:

- Account management: 5 years (Required)

Location:

- Noida, Uttar Pradesh (Noida) (Preferred)

Work Location: In person

📌 Account Manager / Client Success Manager (India)
🏢 Aigen Technologies
📍 India