Key Responsibilities:

1. Workshop Operations

- Manage daily operations of mechanical, bodyshop, washing, and PDI activities.
- Ensure smooth job flow, minimum turnaround time (TAT), and maximum productivity.
- Monitor bay utilization and workshop efficiency.

2. Customer Satisfaction (CSI)

- Ensure excellent customer experience and high CSI scores.
- Handle escalated complaints and ensure timely resolution.
- Maintain quality standards to avoid repeat repairs.

3. Revenue & Targets

- Achieve service revenue, labor sales, and parts targets.
- Monitor billing, productivity, and efficiency KPIs.
- Drive upselling of value-added services.

4. Team Management

- Lead Service Advisors, Technicians, and support staff.
- Conduct daily briefings, training, and performance reviews.
- Ensure discipline, grooming, and adherence to company policies.

5. Process & Compliance

- Ensure adherence to OEM (Mahindra) guidelines and SOPs.
- Maintain audit readiness and documentation.
- Ensure safety standards and workshop compliance.

6. Coordination

- Coordinate with Parts, Sales, CRM, and Accounts teams.
- Ensure availability of parts for timely service delivery.

Pay: ₹14,352.05 - ₹47,303.16 per month

Work Location: In person

📌 Service manager (India)
🏢 SHIVNATH MOTORS (I
📍 India