Job Information

Target Date

31/12/2025

Date Opened

21/05/2026

Industry

IT Services

Job Type

Full time

Work Experience

5+ years

City

Ahmedabad

Province

Gujarat

Country

India

Postal Code

380051

Job Description

Job Description – Microsoft Cloud & Infrastructure Support Engineer

(On-Prem | Microsoft 365 | Azure | ITSM | Security & Compliance)

Experience: 4–6 Years

Employment Type: Full-Time

Location: As per requirement

Work Schedule: Australian Time Business Hours 4:00 AM – 01:00 PM IST

Role Summary

We are seeking a Microsoft Cloud & Infrastructure Support Engineer with strong hands-on experience in Microsoft 365, Entra ID (Azure AD), Intune, Azure infrastructure, and on-premise environments, combined with excellent communication skills and a support-first mindset.

This role is L2-focused, operating in an SLA-driven environment, handling escalations from L1, resolving complex user and infrastructure issues, coordinating with L3 teams, and ensuring operational stability, security, and compliance.

Work Schedule & Coverage

- Primary support window: 4:00 AM – 01:00 PM IST

- Workdays: India workdays aligned to AUS business hours

- Weekend / holiday coverage: Rotational, based on incident severity

Role Scope

Responsibilities

- Advanced troubleshooting and resolution of escalated incidents

- Microsoft 365 administration & support

- Identity, access, and endpoint management

- Approved change execution

- User communication and incident ownership

- Documentation, SOPs, and reporting

- Administer and support Windows & Linux servers

- Manage Active Directory, DNS, DHCP, Group Policies

- File servers, permissions, and access controls

- Patch management, monitoring, and capacity checks

- Virtualization support (VMware / Hyper-V)

- Backup and recovery operations (Veeam / Azure Backup)

- Troubleshoot OS, application, and infrastructure issues

Microsoft 365 & Endpoint Administration

- Administer and support:
- Exchange Online





- SharePoint Online

- OneDrive for Business

- Microsoft Teams

- Manage Entra ID (Azure AD) users, groups, roles, RBAC

- Handle Joiner–Mover–Leaver (JML) processes

- Configure and support:

- MFA

- Conditional Access

- Security & compliance policies

- Intune / MDM support:

- Device enrollment

- Compliance policies

- Endpoint troubleshooting

- Mail flow, retention, and compliance policies

Cloud Infrastructure Support (Azure-Focused)

- Support and manage Azure infrastructure (primary)

- Hands-on with:
- Virtual Machines

- Storage accounts

- VNets, NSGs, VPNs

- Load balancers

Support on-prem
- cloud migrations (execution & support)

- Monitor performance, availability, and costs

- Execute approved infrastructure changes

- Exposure to ARM / Bicep / Terraform (support & execution level)

Security, Compliance & ISMS Support

- Implement and maintain infrastructure security best practices

- Support ISO 27001 / ISMS controls and audits

- Maintain ISMS artefacts:
- Asset registers

- Access control records

- Risk treatment evidence

- Assist in internal & external audits

- Collect audit evidence and support remediation

- Support vulnerability remediation activities

- Follow secure configuration baselines

ITSM & ITIL-Aligned Operations

- Work strictly within ITIL best practices

- Handle:
- Incident Management

- Service Requests

- Problem Management

- Change Management

- Use ITSM tools such as:

- AutoTask (preferred)

- ServiceNow / Jira / Zendesk / Freshservice

- Maintain:

- SLAs

- SOPs

- Runbooks





- Knowledge base articles

- Participate in root cause analysis and service improvement initiatives

Communication, Support & Escalation

- Act as primary L2 contact for escalated tickets

- Communicate with end users via:
- Ticketing system

- Microsoft Teams

- Email

- Phone calls (VoIP provided)

- Provide timely and professional updates aligned with SLAs

- Participate in client calls for incident triage and resolution

- Escalate issues to L3 using defined escalation matrix

- Support P2/P3 incidents independently; assist with P1 incidents

Reporting & Documentation

- Prepare:
- Weekly ticket summaries

- SLA compliance reports

- Incident & problem reports

- Maintain technical documentation and architecture diagrams

- Update SOPs and runbooks as services evolve

- Support audit and compliance reporting requirements

Required Skills & Experience

-
4–6 years in Infrastructure / Cloud / Support roles

- Strong experience with:
- Windows Server & Active Directory

- Microsoft 365 administration

- Entra ID & Intune

- Azure infrastructure (support level)

- Experience with virtualization (VMware / Hyper-V)

- Backup & DR tools (Veeam, Azure Backup)

- ITSM tools and ITIL workflows

- Exposure to ISO 27001 / ISMS environments

- Scripting basics (PowerShell / Bash)

- Excellent verbal and written communication skills

Preferred Certifications

- ITIL Foundation or higher

- Microsoft:
- AZ-104

- MS-102

- ISO 27001 (Internal Auditor / Lead Implementer – preferred)

- VMware or Cloud Networking certifications

Soft Skills

- Strong customer communication and ownership mindset

- Ability to work in SLA-driven, client-facing environments

- Structured troubleshooting and analytical thinking

- Excellent documentation discipline

- Calm and qualified during high-pressure incidents

- Proactive, security-focused approach

📌 Microsoft Cloud & Infrastructure Support Engineer (India)
🏢 Vedlogic
📍 India