Core Responsibilities

- Operations Management: Oversee day-to-day service workflows, from initial request intake to final resolution, ensuring compliance with company SOPs.
- Team Leadership: Recruit, train, and manage service technicians, customer representatives, and support staff, allocating tasks and tracking individual KPIs.
- Financial Management: Monitor departmental budgets, analyze operational costs, and collaborate with finance for forecasting and pricing strategies.
- Customer Retention & Escalations: Prioritize customer complaints, resolve high-level escalations, and maintain robust relationships with key clients to drive satisfaction (CSAT).
- Service Sales: Drive revenue through conversions, renewals of Annual Maintenance Contracts (AMCs), and upselling spare parts or premium upgrades.




- Performance & Reporting: Maintain service dashboards to track metrics such as Turnaround Time (TAT), service uptime, and contract coverage.

Qualifications & Skills

- Education: A Bachelor’s degree in Business Administration, Management, or a related field.
- Experience: Typically 5+ years of experience in service management, operations, or a client-facing role.
- Key Skills: Excellent leadership, negotiation, financial planning, and analytical problem-solving skills.

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Service Manager (India)
🏢 KARUNA WHEELS INDIA PRIVATE
📍 India