Key Responsibilities:

- Manage customer relationships throughout the service process.
- Handle customer complaints and ensure timely resolution.
- Conduct post-service follow-up calls and collect customer feedback.
- Monitor Customer Satisfaction Index (CSI) and implement improvement actions.
- Coordinate with Service Advisors and the Workshop team to enhance customer experience.
- Ensure adherence to manufacturer CRM and service standards.
- Prepare daily, weekly, and monthly CRM reports.
- Support customer retention and loyalty initiatives.

Skills Required:

- Excellent communication and interpersonal skills.
- Strong customer handling and conflict resolution abilities.
- Knowledge of dealership service operations.
- Proficiency in MS Office and CRM systems.
- Positive analytical and reporting skills.

Preferred:

- Experience in an authorized automobile dealership.
- Immediate joiners preferred.
- Ability to work effectively with cross-functional teams.

Work Location: In person

📌 Customer Relationship Manager (India)
🏢 DKHKIA
📍 India