Customer Support Executive (Review management)– Crossbeats

About Crossbeats

Crossbeats is a leading D2C brand, committed to delivering premium products and exceptional customer experiences. We are looking for a Customer Support Executive to join our growing team and be the voice of our customers.

Role Overview

The Customer Support Executive will manage the entire buyer journey post-purchase. From resolving queries to handling reviews, you will play a critical role in turning customer concerns into loyalty and repeat business.

Key Responsibilities

- Inbox Management: Respond promptly to customer queries via live chat, email, and social media.
- Order & Delivery Tracking: Monitor shipments, coordinate with logistics partners, and resolve delivery delays.
- Returns & Refunds: Assist customers with return, replacement, and refund policies.
- Review Monitoring: Track and respond to product reviews across platforms.
- Public Replies: Draft polite, helpful responses to public comments and complaints.
- Escalating Bad Feedback: Flag critical reviews to management and product teams for resolution.
- Leveraging Positive Feedback: Encourage happy customers to share reviews and user-generated content.

Qualifications

- Bachelor’s degree or equivalent experience.




- Prior experience in customer support or CX roles preferred.
- Strong communication skills (written and verbal).
- Familiarity with CX platforms such as Zendesk, Freshdesk and Shopify.
- Ability to work in a fast-paced D2C environment.

Essential Skills

- Product Knowledge: Ability to understand and explain Crossbeats’ products.
- Empathy: Calm, patient tone to de-escalate frustrated customers.
- Tech Skills: Comfort with modern customer support tools and platforms.

What We Offer

- Competitive salary and perks.
- Chance to grow with a fast-scaling D2C brand.
- Cooperative work culture with a focus on customer excellence.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Bangalore City, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- Do you have work experience from E-Commerce Industry?

Education:

- Master's (Preferred)

Experience:

- Customer support: 1 year (Required)

Language:

- Hindi (Required)
- English (Required)

Location:

- Bangalore City, Bengaluru, Karnataka (Required)

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 Crossbeats
📍 India