Role Overview:-

The Assistant Vice President Operations (NBFC) will be responsible for the planning and monitoring strategic initiatives as well as tracking key metrics for the whole operation of NBFC. It is a highly collaborative role and provides a 360-degree view of the organization. Essentially, you will be the go-to person for all NBFC related matters, solving for inter-department dependencies as well conducting extensive primary/ secondary research. The role comes with a high degree of ownership, and we need a person who can take up tasks who is willing to get involved with the mission to set up a NBFC from scratch.

Roles and Responsibilities:Strategic Leadership & Operations Management:

- Lead daily operations across all NBFC functions, ensuring alignment with strategic objectives and driving operational efficiency.
- Collaborate with CEO/MD on digital transformation, growth, customer experience, and cost optimization initiatives.
- Develop and execute long-term operational strategies to enhance customer experience and performance.
- Optimize both physical and digital loan processing systems to reduce time, enhance service quality, and improve operational efficiency.

Digital & Physical Lending Process Management:

- Oversee the entire loan origination and management lifecycle for both digital and physical lending (LOS & LMS), ensuring efficient and compliant processes.
- Drive the adoption of automation and Straight-Through Processing (STP) in digital lending while maintaining seamless manual processes for physical lending.
- Implement end-to-end solutions that integrate both digital and traditional lending channels, ensuring consistency, compliance, and operational excellence across all loan types.
- Continuously monitor loan processing systems for both digital and physical loans, identify bottlenecks, and implement improvements to enhance speed, accuracy, and customer satisfaction.




- Ensure that physical lending processes, such as document collection, verification, and branch operations, are streamlined and compliant with regulatory standards.

Regulatory Compliance & Risk Management:

- Ensure all lending operations (digital and physical) comply with relevant regulatory standards (RBI, CIBIL, etc.) and internal policies, with ongoing compliance checks.
- Develop and implement compliance frameworks for both digital and physical lending channels, ensuring that KYC, CIBIL checks, and other regulatory requirements are met efficiently.
- Identify operational risks in both digital and physical lending processes and implement mitigation strategies to prevent disruptions.
- Lead audits and ensure all compliance and operational issues are resolved effectively.

Operational Excellence & Process Improvement:

- Identify opportunities for process optimization, automation, and the implementation of best practices to improve both digital and physical lending processes.
- Develop and maintain SOPs for all operational processes, ensuring high standards of consistency, quality, and compliance across all channels.
- Lead continuous improvement initiatives to reduce manual effort, optimize costs, and enhance service delivery, with a focus on balancing both physical and digital lending models.

Team Leadership and Stakeholder Management:

- Lead, mentor, and develop a high-performing operations team, ensuring continuous qualified growth and fostering a culture of excellence across both physical and digital lending teams.




- Collaborate with stakeholders across departments to ensure that both physical and digital lending operations are aligned with business objectives and timelines.
- Manage relationships with external vendors, ensuring service level agreements (SLAs) are met for both digital and physical lending channels.

Data Analytics and Reporting:

- Conduct extensive primary and secondary research to gather competitive intelligence, market trends, and customer insights to inform strategic decision-making.
- Oversee the development of strategic reports, including weekly, quarterly, and annual updates for senior management and business leadership teams.
- Implement data-driven approaches to monitor operational performance, identify inefficiencies, and drive improvements using data analytics tools.
- Ensure that all loan-related data is consistently accurate, complete, and compliant with internal and external audit requirements.

Technical Skills :

- Expertise in Loan Origination Systems (LOS) & Loan Management Systems (LMS).
- Proficiency in MS Office (PowerPoint and Excel) for data analysis, reporting, and presentations.
- Robust understanding of regulatory compliance requirements in the NBFC sector.
- Able to design new process flows to drive STP(Straight Through Processing) and manual processes where required complying to the internal / external regulations

Qualification & Experience :

- Postgraduate in Finance from any recognized university / Institution (CA/ MBA / PGDM/M.COM)
- Overall 10+ years of experience in NBFC/ Financial Services Industry. Preferably with experience in digital lending
- 6-7 years of experience in leadership position is preferred

Pay: ₹300,000.00 - ₹3,500,000.00 per year

Advantages:

- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Assistant Vice President Operations (NBFC) (India)
🏢 Finvasia
📍 India