The Customer Care Executive will be responsible for handling customer interactions across

multiple channels, including phone calls, WhatsApp/Interakt chats, and emails. The Role

requires strong communication skills, multitasking abilities , and proficiency in customer

support tools to ensure timely and effective resolution of queries and complaints.

Key Responsibilities:

- Handle inbound and outbound customer calls in a skilled and courteous manner.

- Handle query resolution efficiently through chat and call channels.

- Maintain accurate records of customer interactions and transactions.

- Resolve customer complaints and escalate complex issues to the relevant department.

- Coordinate with other teams to ensure smooth order processing and delivery.

- Update customers with product information, order status, and promotional offers.





- Work on Microsoft Word and Excel for reporting and documentation purposes.

- Adapt quickly to new calling, messaging, and CRM software tools.

- Handle multiple tasks efficiently without compromising quality.

Qualifications:

Fluency in both English and Hindi (spoken and written).

- Proficiency in Microsoft Word and Excel.

- Experience with calling and messaging software

- Strong multitasking and organizational skills.

- Ability to remain calm and professional under pressure.

- Good listening skills and customer-centric attitude.

- Minimum qualification: Graduate or equivalent.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Support Executive (CSE) (India)
🏢 ApexHire
📍 India