Location: Ahmedabad (Actowiz HQ) – Requires Regular Travel

Experience: 2-5 Years

Department: Sales

Reporting to: Head of Sales / CEO

Role Objective

The Customer Success Manager will act as the business owner for existing client accounts, driving revenue growth, strengthening relationships, and ensuring long-term client retention. This role goes beyond support — it focuses on maximizing account value through upselling, cross-selling, and strategic engagement.

Key Responsibilities

1. Account Growth & Revenue Ownership

- Drive upsell and cross-sell opportunities within existing accounts
- Increase wallet share by expanding into new teams/departments within client organizations
- Identify current revenue opportunities aligned with client needs
- Generate referrals and build strong client advocacy

2. Client Relationship Management

- Act as the primary point of contact for key accounts
- Build strong relationships with stakeholders and decision-makers
- Handle client escalations and ensure high satisfaction levels
- Conduct regular business reviews (QBRs) to align on goals and performance

3. Delivery Coordination

- Work closely with internal delivery teams to ensure seamless execution




- Manage client expectations and ensure alignment with agreed scope
- Act as a bridge between business and technical teams

4. Billing & Collections

- Oversee invoicing and ensure accuracy as per contracts
- Drive timely collections and minimize payment delays (DSO control)
- Handle billing discussions and resolve disputes effectively

Candidate Requirements

- 2–5 years of experience in Customer Success / Account Management / IT Services Sales
- Strong experience in upselling, cross-selling, and account growth
- Excellent communication and stakeholder management skills
- Experience working with global clients / B2B environments
- Exposure to billing, invoicing, or collections is a plus
- Willingness to travel for client meetings (if required)

Key Performance Indicators (KPIs)

- Net Revenue Retention (NRR)
- Upsell & Cross-sell Revenue
- Collection Timelines (DSO)
- Customer Satisfaction & Retention

Why Join Us

- High ownership role with direct impact on revenue
- Opportunity to work with global clients
- Performance-driven growth and incentives

You can also share your resumes to : [email protected]

📌 Customer Success Manager (India)
🏢 Actowiz Solutions
📍 India