- Provide day to day support for desktops laptops and softphones
- Basic knowledge of servers AD DNS DHCP
- Handle incidents and service requests ensuring SLA adherence and root cause resolution
- Support basic LAN infrastructure switches routers firewalls
- Troubleshoot endpoint OS issues and ensure security compliance
- Understanding of IT asset management
- Support remote and floor users based on ticket assignments
- Knowledge of WVD AVD and exposure to Genesys AWS is an added advantage
- Adaptable to work in shifts and coordinate across geographies
Key Responsibilities:
- 1 DHCP DNS knowledge DNS DHCP configuration
- 2 Virtualization
- VMware ESXi vCenter basics
- Hyper V concepts
- Snapshots cloning templates
- 3 Hyper V Nutanix AHV basic knowledge preferable
- 4 Print Server
Preferred Skills:
TIG->Standard TIG
📌 Systems Engineer - IT Service Management (India)
🏢 Infosys BPM
📍 India
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