Key Duties and Responsibilities

Order Fulfilment & Dispatch Management

· Direct and supervise all dispatch operations, including order processing, picking, packing, and shipment execution of spices, oleoresins, essential oil, natural dye.

- Ensure accuracy, completeness, and timeliness of all outgoing orders
- Establish and enforce standard operating procedures (SOPs) for dispatch activities

Logistics Coordination & Delivery Oversight

· Manage relationships with logistics partners, transport providers, and third-party vendors

- Monitor delivery schedules to ensure adherence to committed timelines
- Implement route and cost optimization strategies to improve efficiency

Quality Assurance & Packaging Standards

- Ensure all dispatched products meet defined quality benchmarks.
- Oversee packaging processes to ensure alignment with brand standards and product safety requirements.
- Minimize damages, losses, and returns attributable to handling or packaging deficiencies.

Customer Experience & Feedback Management

- Monitor and evaluate customer feedback related to delivery and packaging.




- Investigate service failures and implement corrective and preventive actions.
- Collaborate with cross-functional teams to enhance overall customer experience.

Process Improvement & Operational Excellence

- Identify operational gaps and inefficiencies and implement process improvements.
- Drive continuous improvement initiatives through data analysis and performance monitoring.
- Ensure compliance with internal policies and regulatory requirements.

Team Leadership & Vendor Management

- Lead, train, and develop operations and warehouse personnel.
- Define performance expectations and monitor team productivity.
- Evaluate and manage third-party service providers to ensure service excellence.

Pay: ₹25,000.00 - ₹45,000.00 per month

Perks:

- Leave encashment
- Provident Fund

Experience:

- Proven track record of end-to-end operational management: 2 years (Preferred)

Work Location: In person

📌 Operations Manager (India)
🏢 Climate Natural Spices
📍 India