Key Responsibilities of an Operations Person

1. Shipment Management

Coordinate domestic and international shipments.

Book shipments with courier and freight partners.

Schedule pickups and deliveries.

Track shipments until successful delivery.

Resolve delays and transit issues.

2. Customer Coordination

Communicate shipment status to customers.

Handle customer enquiries and complaints.

Provide proof of delivery (POD).

Ensure customer satisfaction.

3. Documentation

Prepare shipping labels and airway bills (AWB).

Generate commercial invoices and packing lists.

Verify KYC and export documents.

Prepare customs documentation.

Maintain shipment records.

4. Vendor & Carrier Management

Coordinate with DHL, UPS, FedEx, Aramex and freight partners.

Negotiate shipment bookings.

Monitor carrier performance.

Escalate operational issues when required.

5. Warehouse & Packing Operations

Ensure proper packaging according to shipment type.

Verify shipment weight and dimensions.

Label packages correctly.

Maintain inventory of packing materials.

6.



Customs & Compliance

Ensure shipments comply with customs regulations.

Coordinate with customs brokers.

Verify HS codes where applicable.

Monitor restricted or prohibited items.

7. Cost Control

Compare freight costs.

Select the most cost-effective carrier.

Reduce operational errors.

Minimise claims and shipment losses.

8. Reporting

Prepare daily and weekly reports such as:

Number of shipments processed

Pending shipments

Delayed shipments

Customer complaints

Revenue by carrier

Operational KPIs

9. Team Coordination

Coordinate with sales team.

Coordinate with finance for billing.

Coordinate with warehouse staff.

Coordinate with delivery partners.

10. Continuous Improvement

Develop SOPs.

Improve turnaround time.

Reduce shipment errors.

Train current team members.

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Operation Executive - Logistics (India)
🏢 Aone Outsourcing Solutions
📍 India