Responsibilities:

- Ensuring execution of all Back office Sales Administration operations like Builder Buyer Agreement, Payment Receipts etc.
- Handling the bookings, login in CRM.
- Ensure timelines, completion, comprehensiveness and accuracy of all documentation pertaining to clients booking form during sale. Ensure all required signatures of client, & Sales person on Booking form along with KYC is done.
- Do welcome calls and welcome mails within 24 hour of bookings and provide all the bookings-related information and get feedback for the same.
- Issuing Payment Receipts, demand letters and reminders accordingly.
- Preparing and Issuing Possession Letters, Buyer s Agreements to the clients.
- Follow- ups for Buyer s Agreements etc.
- Preparation of Company MIS DSR.
- Maintaining Files and Documents Records.
- Handling post sales query through emails and calls.
- Co- ordination with the sales team.
- Formatting Issuing document to clients (Credit Note, transfer document, Demand letter Receipts etc).




- Completing fit out/final Possession process with Customer Satisfaction.
- Upselling and Cross Selling to existing customer base.

Desired Skills and Experience:-

- Candidate must be presentable and valuable communication skills.
- Male/ Female both can apply.
- Preferred only Real Estate Industry with the experience of residential/ commercial project.
- Good knowledge of CRM procedures of real estate.
- Very Good business communication skills in English & Hindi.
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude.
- Working knowledge of MS Office , advance Excel.

Pay: ₹14,217.09 - ₹40,816.33 per month

Benefits:

- Cell phone reimbursement

Work Location: In person

📌 CRM Manager (India)
🏢 SASWAT INFRASTRUCTURE
📍 India