Responsibilities

- Understanding the products and services provided by the company.
- Preparing company policies and procedures.
- Developing training lessons with service delivery systems.
- Managing a team of Customer Support Representatives.
- Supporting the customer through an email ticketing system and phone calls.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Monitoring the performance of individual representatives.
- Maintaining records of each phone call for future reference.
- Offering exceptional customer service and satisfaction.

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- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Contributing the work to the company’s knowledge base.
- Maintaining a healthy relationship with the clients.
- Adhering to the company’s rules and regulations.

Requirements

- Bachelor’s degree in Business Administration or a related field.




- 3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
- Good knowledge of managing the performance of the team.
- Exceptional verbal and written communication skills.
- He/she should speak Hindi.
- Should have experience in Real Estate.

Job Types: Full time, Permanent

Pay: ₹14,000.00 - ₹20,000.00 per month

Benefits:

- Health insurance
- Paid time off

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- Candidate with Real Estate background will be an added advantage

Experience:

- total work: 3 years (Preferred)
- Customer service: 2 years (Preferred)

Language:

- Hindi (Preferred)

Work Location: In person

📌 Customer Support Specialist (India)
🏢 Bright Bridge Infotech
📍 India