Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : ServiceNow IT Service Management (ITSM)
Positive to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Custom Software Engineer, a typical day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. The role requires working with contemporary development frameworks and following agile methodologies to ensure the delivery of scalable and efficient solutions that meet unique business requirements. Collaboration with team members and stakeholders is an integral part of the daily routine to align software functionalities with organizational goals and user expectations.

Roles & Responsibilities:

- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.




- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
- Continuously evaluate and improve existing software components to enhance performance and maintainability.
- Assist junior team members by sharing knowledge and providing guidance on best practices.

Professional & Technical Skills:

- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong understanding of IT service management processes and workflows.
- Experience in customizing and configuring ServiceNow modules to meet business needs.
- Ability to develop and maintain integrations between ServiceNow and other enterprise systems.
- Familiarity with scripting languages and automation within the ServiceNow platform.
- Knowledge of agile software development practices and version control systems.

Additional Information:

- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

📌 Packaged/SaaS Application Engineer (India)
🏢 Accenture
📍 India