Job Title: Customer Service Executive / Senior Customer Service Executive

Department: Customer Experience / Client Operations

Employment Type: Contractors

Work Mode: Work From Office
Shift Structure: 24/7 Rotational Shifts & Rotational Week Offs

About the Role
(Chat Support/ Email Support)
We are looking for energetic, articulate, and customer-focused professionals to join our dynamic support team. As a Customer Service Executive / Senior Executive, you will serve as the primary point of contact for our global customers, delivering exceptional service via [Chat / Email / and other Non-voice support channels].
If you possess a passion for problem-solving, thrive in a quick-paced environment, and boast outstanding communication skills, this is the right place for you to grow your career.
Key Responsibilities
Handle Customer Inquiries: Respond to inbound queries, troubleshoot issues, and provide accurate resolutions via chosen support channels within defined SLAs.
Maintain Quality Standards: Meet and exceed targets related to Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handling Time (AHT).
Document Interactions: Log all customer interactions, complaints, and outcomes accurately in the CRM/internal ticketing system.
Escalate Appropriately:



Identify critical or complex escalations and route them to appropriate internal teams.
Process Adherence: Strictly follow compliance, data security policies, and standard operating procedures (SOPs).
Candidate Profile & Eligibility Criteria

Education: Graduate in any stream ( Postgraduates also welcome).

Experience:

For Executive: 0 to 1 years of experience (Freshers with outstanding profiles are welcome).

For Senior Executive: 1 to 3+ years of relevant customer support/BPO/client-handling experience.

Communication Skills: Decent/Strong communication skills in English (both verbal and written) with a neutral accent and good listening comprehension.
Shift Flexibility: Must be comfortable working in rotational shifts (including morning, afternoon, evening, and night shifts) and rotational week-offs (5-working days format).

Critical Policy: Peak Season Leave Restriction (Mandatory)
Working Hours: Shift will be rotating 24/7

Working days : Open to work in rotating work week

Pls share resume to Poojha +91-XXXXXXXXXX

Pay: Up to ₹29,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Service Representative (India)
🏢 Trigent Software
📍 India